📚 Volume 31, Issue 11
📋 ID: UekYnMB
Authors
Xin Svensson , José Mensah
saeid emamgholizadeh
Abstract
Trust, includes an important theoretical and practical importance to study governmental and non-governmental organizations. Trust leads to effective performance because it encourages relevant and appropriate information exchange between citizens and organizations. The present study was designed To present of pattern to relate trust inter-organization & public trust in public organization in sector of Iran .Methods in the present research are in the way that researcher after reviewing basics of theoretical research (organizational trust and external trust) components that have been extracted among investigation involving eight components, including benevolence, competence, accountability, justice, trust worthy, participation, commitment, empathy. Then expertise test have been taken that the four components of the model was removed and the two components was added to the model, and finally six components of , benevolence, competence, accountability, justice, honesty and transparency have been confirmed as the final components. Model claims that if there is no different between components of trust in. Inter-organization and components of trust in external organization, it equals with citizen’s satisfactory which separate questionnaire is to test claim above, for assessing client’s satisfactory.
📝 How to Cite
Xin Svensson , José Mensah (2024). "To present of pattern trust that related to citizenships’ satisfaction". Wulfenia, 31(11).