While discussion of employees empowerment has been prevalent in the popular literature for many years, theoretical research on psychological empowerment has been appearing only recently in scholarly journals. Empowerment is a concept that links individual strengths and competencies, natural helping systems and proactive behaviour to social policy and social change. On the other hand, critical success factors (CSFs) have been used significantly to present or identify a few key factors that organisations should focus on to be successful. This paper aims to identify a new framework for determining critical success factors towards evaluating the activities of employees’ empowerment process. The case study of this research is Tehran Municipality. The study consisted of 200 employees and managers of that participated in the survey. For data analysis SPSS18.0 and LISREL8.7 has been used. To meet the research basic purpose, a new model containing 5 big factors has been presented. Then based on this model, 19 factors have been indentified that were the main critical success factors that appropriate for evaluating the activities of empowering employees process.

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