📚 Volume 31, Issue 3 📋 ID: lUwTAsl

Authors

Tendai Lefebvre , Wei Laurent, Bjorn Polishchuk

PhD Candidate of Strategic Management, University of Tehran, Tehran, Iran

Abstract

In recent years, information and knowledge are replacing capital and energy as the wealth- creating assets, just as the latter to replaced land and labour 200 years ago. The increased prominence of knowledge related economics from the beginning of the 1990,s have coexisted with the development of the new view on business strategy that emphasizes resource efficiency rather than the generally accepted competitive forces. Organizations are implementing knowledge management (KM) systems with the assumption that the result will be an increase in organizational effectiveness, efficiency, and competitiveness. Practices of knowledge management are context-specific and they can influence organizational effectiveness. Using the lessons learned from early adopters, many organizations have effectively provided their employees with the tools they need for managing and sharing knowledge. In the e-economy era, for achieve and sustain the competitive advantage, the implementation of strategic knowledge management (SKM) is undeniable. Through knowledge driven reconfiguration, integration and innovation of organizational competencies, are gained. And consequently knowledge oriented organizational subsystems, provide the basis for strategic knowledge management enabling competencies to combine their knowledge on markets and products to gain sustainable competitive advantage. The main purpose of this research is to identify the critical success factors (CSFs) that are very important for SKM implementation. For this purpose data was gathered from services sector of Iran and with focus on the biggest part of this services sector that is banking industry. Data was gathered from both academicians and professionals of the field. After appropriate literature review and also data that gathered from the research population through a question, data was analyzed and eventually the more important critical success factors for SKM implementation in this sector was identified and presented. Also the structural equation modelling has been run to demonstrate the validity of basic CSFs in this research. In the final section of this paper the both applied and theoretical recommendations are presented.
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📝 How to Cite

Tendai Lefebvre , Wei Laurent, Bjorn Polishchuk (2024). "A survey of Critical Success Factors for Strategic Knowledge Management implementation: applications for Service Sector". Wulfenia, 31(3).